How to Report a Driver for Sexual Assault to Lyft

Unfortunately, sexual assault is a significant problem in the rideshare industry. Drivers can abuse their position and access to unsuspecting passengers to sexually harass or assault them. Although it can be difficult for victims to find the strength to come forward and report the incident to Lyft and to the police to eventually hold the driver accountable, it is absolutely necessary.

After experiencing sexual harassment and sexual assault, it can be quite difficult to figure out what to do next. You might have many questions, some of which can include the following:

• What should I do after I was sexually harassed or sexually assaulted by a Lyft driver during a ride?
• Do I really need to report what happened to the police?
• Do I have the right to file a lawsuit?
• How do I report a driver for sexual assault to Lyft?

Our personal injury lawyers experienced in sexual assault and cases against rideshare companies are ready to answer all your questions and help you take action after your attack. Consider our answers to the questions listed above.

What should I do after I was sexually harassed or sexually assaulted by a Lyft driver during a ride?

If you were sexually harassed or sexually assaulted during a ride, you should report the Lyft driver to Lyft immediately. Reporting the driver, in addition to giving you the foundation to file a lawsuit, starts Lyft’s investigation process and ensures that the driver is deactivated from the platform until the investigation is concluded. Your report can prevent the driver from victimizing any other innocent passengers.

Do I really need to report what happened to the police?

After experiencing something so traumatic, the last thing that you probably want to do is go to the police and pretty much tell strangers what happened to you. This is understandable. However, filing a police report is important, and you should not even consider not filing a police report. Some police departments allow you to file over the phone or online. Some police departments will even send an officer directly to you to help you file your report.

If you were raped, you need to either go directly to a police department or to a hospital to request a rape kit. If you decide to go to a hospital, they will actually help you connect with the local police department so that you could file a police report.

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Do I have the right to file a lawsuit?

Yes, you have the right to file a lawsuit if you were sexually assaulted or sexually harassed during a Lyft ride. Of course, you can file a civil lawsuit against the driver who attacked you. However, you could also file a lawsuit directly against Lyft. If you are interested in filing a lawsuit, it is essential that you report the incident to Lyft, to the police, and that you find a lawyer with experience in Lyft sexual assault cases. You will also need to take photos of any visible injuries, collect all medical records, etc.

How do I report a driver for sexual assault to Lyft?

Reporting sexual assault or any sexual misconduct to Lyft is relatively simple. In fact, reporting incidents is encouraged by Lyft. The company’s “Policy against sexual assault, misconduct, and harassment,” which can be found online, states the following:

“Lyft has established a process for users to submit complaints through the Lyft app or by phone and will conduct an impartial and timely investigation to reach reasonable conclusions based on the information collected. If an allegation is credible, Lyft will take action up to and including permanently removing a user’s access to ride and/or drive with Lyft.”

So, how can you report a driver for sexual assault? Your first option is to file a report directly through the Lyft app. After opening the app, you will need to tap the menu icon on the upper left corner, and then tap on ride history. You will then have to select the ride in which the incident occurred. Scroll down until you find either a “Get help” or “Request Review” option (depending on the device being used) and tap that. Doing so will send you to Lyft’s chat bot, which will give you a list with different issues that they can help with. The first list is likely to have options specific to the route; you will likely need to select the “none of these” option before you can select the “report driver behavior” option. You should eventually reach a page where you can provide your information and a description of what happened. It is likely that Lyft will reach out to you for more information.

You can also report a driver for sexual assault online through the company’s website. If you go to Lyft’s help site, you can scroll down until you find “Still need help?” and click on the “Contact Us” button. On the next page, you will be asked to login into your account. If you cannot log in or do not have an account, simply select the appropriate text. You will then need to select the following: “I’m a rider,” then “Something happened during my ride,” then “Feedback on driver,” and finally “Suspected illegal acts.” If you logged in before, you will be able to add a few details and submit the report. If you didn’t log in, you need to select the “I still need help” button and then either the “phone call” or “email” option. If you choose the phone option, you will need to enter your number, and Lyft will call you. If you choose the email option, you will need to fill a few fields (email, number, descriptions) and even add attachments before submitting.

It is important to note that we always recommend filing written reports (including in email) to ensure that there is a written trace of the report.

Contact Us Today

Without a doubt, it can be intimidating to file a report against a driver after any sexual misconduct during a ride. Here at our law firm, our Lyft sexual assault attorneys are ready to help you every step of the way whether it’s guiding you through submitting a report or guiding you through the lawsuit process. You can trust us to provide you with the help that you need.

Here at Normandie Law Firm, we want to make things as easy as possible for you after having to go through such a traumatic experience. We offer free consultations and free second opinions. During these free legal services, our lawyers will be available to answer all your questions, address all your concerns, and provide you with all the information that you need to take action against Lyft for the sexual assault that you suffered. If you would like to benefit from our free legal services, contact us today.

We offer a Zero-Fee guarantee, so you will not have to pay upfront legal costs. In addition, we work on contingency; therefore, you will not need to pay unless you win. If you don’t win, you will not be responsible for paying legal fees.

If you are ready to speak with our Lyft sexual assault lawyers, contact us at your earliest convenience.

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