Injured at Hotel Booked on Trivago – Can I Sue?

Trivago is an online travel company that specializes in bookings for hotels and other types of accommodations throughout the world. Trivago is different from competitors like Expedia and Booking.com, as they do not charge users a booking fee. Instead, they profit through a cost per click (CPC) system, meaning they are paid by their partners based on the number of clicks from users.

Trivago’s business model has made them a popular option for travelers looking for places to stay. But the company is not so user-friendly when someone is injured in an accident at one of their listings. Trivago generally takes the stance that hotels owners are completely responsible for any accidents on their properties. However, an online travel site may have acted in a way that caused or contributed to an accident. In that case, they may be liable a civil lawsuit filed by the accident victim or their family members.

This article will help you understand your rights if you’ve been harmed at a hotel, motel, or resort that was booked through Trivago. We will cover many important topics, such as:

• Can I sue Trivago for injury in hotel if I booked a hotel room or motel room through them?
• What steps should I take if I want to sue Trivago for my injuries?
• If I sue Trivago, what kind of damages can I recover?

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Accidents that can Cause Injury in a Hotel or Resort Booked on Trivago

Motels, hotels, and resorts are extremely prone to accidents that can seriously injure guests and visitors. As a result, they are legally obligated to maintain their premises and resolve hazardous conditions as soon as possible. If a hazard can’t be fixed or removed right away, they must take precautions, like putting up clear and visible warning signs.

When hotels fail in their duty of care, guests and workers can be injured from one of these accidents:

• Slip and fall / trip and fall
• Falling objects
• Elevator / escalator injuries
• Broken furniture accident (chairs, beds, etc.)
• Broken stairs / step injuries
• Drowning accident
• Electric shock (also fires and burns)
• Bathroom injuries (broken toilet, no slip-resistance in bath tubs)
• Food poisoning
• Collapsing roof / ceiling
• Golf cart accidents
• Sexual assault
• Assault and battery
• Robbery
• Unsafe gym equipment
• Bed bug infestation
• AC accidents (heat stroke, refrigerant leak)
• Parking lot / garage accidents

Responsibility in these accidents generally falls on the hotel if the injury occurred due to negligence by management or staff members. But if the hotel or resort was booked through Trivago, can the booking site also be liable for your injuries?

Are they Liable / Responsible for Accidents or Injury in a Hotel or Resort?

Clearly, the hotel or resort is responsible when someone is harmed on their property. However, liability may be shared if the accommodation was booked through an online marketplace like Trivago. In order to prove Trivago’s liability, you would have to show: 1) that they were negligent in their duty of care and 2) the act of negligence was a direct or contributing factor in your accident.

What kinds of actions count as negligence by a travel booking site? Here are some examples:

• Covering up (deleting, removing) reviews with negative information about a hotel.
• Deleting or hiding reviews that mention criminal activity, such as sexual assault or robbery, at a resort, hotel, or motel.
• Posting, or allowing users to post fake reviews / misleading information.
• Ignoring complaints of unsafe conditions at a hotel, or refusing to help travelers who are at an unsafe location due to false or misleading information on their website.
• Not suspending or removing partner hotels that violate Trivago’s terms of use.

These are not the only ways that Trivago may be responsible for your accident, so make sure to discuss your case with an attorney at our law firm. We will help you go after the responsible parties and ensure that you are fully compensated for your harm and suffering.

What You should do if You’ve been Injured at a Hotel

To ensure that your rights are protected, make sure to take the following steps if you’ve been injured on the premises of a hotel, motel, or resort.

• Get treatment for your injuries, even if they don’t seem that serious. It’s not always easy to determine the full extent of your injuries, as they can take days or weeks to manifest. Early treatment is the best way to avoid harmful complications to your health. Additionally, a medical report will be required if you plan on filing a claim for monetary compensation.
• You can go to the doctor yourself, or call 911 if you have serious or life-threatening injuries. Or, if you’ve been harmed through a criminal action like robbery or sexual assault, make sure to call 911 so that you can file a police report.
• Make sure to take photos of your injuries and the accident scene, or ask someone to help you if you are seriously injured. Also, keep an eye out for security cameras, which may have footage of our accident. If there are witnesses, ask them for a written statement or get their contact info.
• File an accident report with someone in charge, like the hotel owner or manager. Make sure to get a copy of the report, but avoid signing anything or giving a recorded statement unless you’ve spoken to an attorney.
• Notify Trivago of your accident by using their online contact form. Unfortunately, Trivago does not have a phone number you can call, so you will need to submit your complaint online and wait for someone to contact you.
• Find legal representation from an experienced hotel accident lawsuit attorney. A lawyer can communicate with the hotel and Trivago on your behalf and ensure that your claim is resolved in a satisfactory manner.

Can I Sue Trivago for an Injury During Hotel Stay if I Booked the Hotel Through Them?

Yes, you can sue Trivago if the company’s negligence or misconduct directly resulted in, or contributed to your accident at a hotel that was booked through their website. Most people are under the impression that only the hotel, motel, or resort can be sued, as the accident occurred on their property. But a booking site can also be guilty of taking actions that put people’s lives in danger. Let’s say, for example, that Trivago users posted reviews warning people to stay away from an unsafe hotel. Trivago deletes the negative reviews, which leads others users to think that the hotel is a good place to stay. If one of these people is injured or killed at the hotel, liability for the accident may be split between Trivago and the hotel.

This is a simplistic example to illustrate our point, but your own case may be more complicated. To understand Trivago’s role in your own hotel injury case, please take some time to speak with one of our attorneys.

How do I File a Lawsuit against Trivago?

First and foremost, it’s essential to seek legal advice when you are pursuing damages from a web-based business like Trivago. The laws governing online booking sites are complex and constantly changing, which makes the lawsuit process very complicated. The lawyers of Normandie have decades of experience in third party liability claims, as well as injury cases involving hotel accidents. We know what it takes to build a strong case and ensure a successful outcome in these lawsuits.

To get started on an injury claim for a hotel accident, contact our office and schedule a free consultation.

What can I get from a Hotel Injury Lawsuit against Trivago?

Depending on the extent of your injuries, there are various damages you can request in a personal injury claim against Trivago. Here is a list of the damages you may qualify to receive:

• Cost of medical treatment and medications
• Cost of physical therapy and other rehabilitative services
• Lost wages or lost earning capacity (if you’re unable to work)
• Pain and suffering
• Emotional distress
• Property damage
• Legal fees
• Punitive damages

Perhaps you are not the injured victim, but a loved one or family member of someone who died from a hotel accident. You may have grounds for a wrongful death lawsuit, which can help you recover:

• Medical bills left behind by the decedent
• Funeral expenses
• Loss of expected wages
• Pain and suffering
• Loss of consortium
• Cost of lost benefits like pension and healthcare
• Legal fees

One of our attorneys can help you calculate a fair amount for each of these damages. Then, they will take immediate action to bring you the funds you and your family are entitled to. If you’re ready to learn more about your rights and legal options, please reach out to us at our office.

Our Zero Fee Guarantee

Even if you are entitled to compensation for a hotel accident, the legal process is difficult for the average victim to navigate on their own. This is particularly true in cases involving third parties, like travel booking sites. Unfortunately, many people are put off on the idea of calling an attorney due to the cost of legal representation.

Here at Normandie, we believe in free legal representation for victims who were injured through no fault of their own. That’s why we are happy to offer a Zero fee guarantee, which means you will never pay upfront for our services. We only get paid if you get paid by the parties you are suing. If we don’t win your case, you will not be responsible for any legal fees.

Please don’t hesitate to reach out to us at our office. We look forward to advising you and fighting for the settlement you deserve.