Injured at Hotel Booked on CTRIP – Can I Sue?

CTRIP is a multinational online travel company that’s based in China. The company provides a wide array of travel-related services, such as hotel and flight bookings, travel packages, and travel management for corporations. In 2019, the company changed its name to Trip.com Group Limited, but many people still refer to them as CTRIP.

Companies like CTRIP are quick to be of assistance when you’re booking plane tickets or hotel rooms through their site. But it’s a different story if you’re in need of help due to an accident at a hotel or resort. As a general rule, CTRIP will disavow any liability for your injuries and insist that you go through the proper channels of filing an accident claim with the hotel.

This is true is many cases, but there are situations where an online travel site may share the blame for a user’s accident. As a result, they may be sued along with the hotel in a claim for monetary compensation. This may be a topic that’s been on your mind if you or someone you know was hurt in an accident at a property that was booked through CTRIP. In that case, you may also be wondering:

• Are they responsible for accidents or injury in a hotel that was booked on their website?
• Can I sue CTRIP for injury during hotel stay if I booked a hotel room through them?
• What if my family member died from an accident at a hotel or resort booked on CTRIP? What are my rights?
• What can I ask for in a lawsuit against CTRIP if I was injured at a hotel?

We will cover these topics, and more, throughout the course of this article. However, we can only provide general information that may not address the complexities in your own case. For information regarding your legal options as a hotel accident victim, please reach out to us at our office.
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Accidents at Hotels Booked on CTRIP

Accidents are inevitable to some degree at a hotel, since there are so many indoor and outdoor areas where people can be injured. However, hotels have a duty of care to maintain their premises in order to prevent as many accidents as possible. If hotel management and staff are lax in their duties, guests may be injured from one of the accidents listed below:

• Slip and fall / trip and fall
• Broken furniture (beds, chairs, etc.)
• Being hit with falling objects
• Collapsing roof /ceiling
• Collapsing structures like gazebos and pergolas
• Unsecured patio furniture
• Heatstroke from broken AC
• Refrigerant poisoning from leaking AC
• Food poisoning
• Gym equipment injuries
• Hot tub / pool drownings
• Electrical shock
• Slipping in the shower / tub
• Car accidents
• Assault and battery
• Muggings/ robbery
• Sexual assault
• Golf cart / shuttle van accidents
• Bed bug infestation
• Broken stairs / step accidents

Clearly, you would seek compensation from the hotel if you were injured on their property. But there may be other parties you can go after, like the website where you booked your hotel stay. But how can a third party booking site be responsible for an accident at a hotel, motel, or resort? We will answer this question in the upcoming sections. For now, let’s talk about the steps you should take if you’ve sustained an injury at a hotel that was booked through CTRIP.

What to do if You are Injured at a Hotel Booked on CTRIP

Your actions in the moments right after a hotel accident are extremely important. To gather the necessary evidence and build a strong case for compensation, please take the following steps if you’ve been injured at a property that was booked through CTRIP:

• First and foremost, get medical attention for your injuries. You won’t know for sure how serious you’ve been hurt unless you see a doctor. A medical report will also establish a clear record of your injuries, which you will need for an insurance claim or lawsuit.
• Depending on the extent of your injuries, you may want to call emergency services to request an ambulance. Or, call the police if you are the victim of a crime such as robbery or sexual assault. A police report will strengthen your case with the criminal and civil courts.
• Take photos of your injuries right away to show the extent of your suffering. Also, take pictures of the accident scene, including any property damage to your belongings. Then, make note of any security cameras, which may have captured your accident.
• If there are witnesses who saw your accident, ask them for written statements or get their contact info so you can reach out to them later.
• File an accident report with someone of authority at the hotel, like the owner or manager. If they ask you to sign anything, tell them you want to have it reviewed by an attorney before doing so.
• Make sure to call CTRIP’s customer service line at 1 (833) 896-0077 so that they are aware of the incident. This is a critical step if you plan on seeking monetary damages from the company.
• Contact a hotel accident injury lawyer to ensure that your rights are protected.

Are they Liable for Accidents or Injury in a Hotel / Resort?

Depending on the circumstances, CTRIP may be liable for injuries at a hotel, motel, or resort that was booked through them. Of course, the hotels itself is generally responsible since the accident occurred on their premises. However, CTRIP may share liability with the hotel or motel through an act of negligence, such as:

• Allowing false / misleading information about a hotel, motel, or resort on their website.
• Deleting or refusing to accept reviews with negative information about a hotel.
• Covering up allegations of criminal activity at a motel, hotel, or resort.
• Not terminating partnerships with property owners that violate CTRIP’s terms of service.

Negligence by a travel booking site can take many different forms, so you should speak to an attorney as soon as you can if you believe CTRIP is liable for your injuries. To speak with an experienced hotel injury lawyer, contact our office at your earliest convenience.

Can I Sue CTRIP for Injury in Hotel if I Booked a Hotel Room – Motel Room through Them?

Yes, you can sue CTRIP if their negligence played a part in an accident you suffered while staying at a hotel that was booked through their website. If you’ve spoken to a CTRIP representative, they may have told you that responsibility for your accident lies with the hotel, and that they are only a third party platform that advertises property listings.

However, there are situations where online travel agencies can be liable for a hotel guest’s injuries. Companies like CTRIP know this, but they will do everything in their power to evade liability and put the focus back on the hotel, motel, or resort. A skilled personal injury lawyer is the best way to go after these businesses and hold them responsible in a case for monetary compensation.

How can I Sue CTRIP for my Accident?

For many years, online marketplaces like CTRIP were free from responsibility when it came to injuries at properties that were listed on their website. But it’s clear that travel booking sites do have a duty of care to ensure the safety of their users. The challenge is to prove that CTRIP was negligent, and that this negligent was a contributing factor in your accident.

In order to succeed in a hotel injury lawsuit against CTRIP, make sure to work with an attorney who is experienced in hotel liability claims, as well as third party liability cases. Our attorneys have decades of experience in both of these areas, so you can count on us for strong, effective representation in a case against CTRIP.

Compensation from a Hotel Injury Claim against CTRIP

A lawsuit against CTRIP can help you recover a wide range of damages that relate to your financial and emotional losses. Each accident is different, so please speak with our attorneys to verify which damages you may qualify to receive. Your compensation award may include:

• Cost of medical treatment
• Cost of mental health counseling
• Pain and suffering
• Lost wages / lost earning capacity
• Property damage
• Legal fees
• Punitive damages

Some accidents are serious enough to cause fatality, and in these cases, the victim’s loved ones may have a claim for wrongful death compensation. This type of lawsuit provides compensation for the following losses:

• Funeral / burial costs
• Medical bills left behind by the decedent
• Value of wages that the decedent would have earned
• Loss of consortium
• Loss of healthcare, retirement savings, and other benefits
• Pain and suffering
• Legal fees

A personal injury or wrongful death claims attorney at our office can advise you of your rights and ensure that you are properly compensated by the liable entities. For more information on the damages you can seek in a lawsuit against CTRIP, don’t hesitate to give us a call.

Contact our Law Firm

Hotels, motels, and resorts are highly prone to accidents that can cause serious injury to guests and visitors. In the days when people contacted hotels directly for a booking, these businesses were solely responsible when someone was harmed on their property. However, most people today book lodgings through an online site, which means websites like CTRIP may share responsibility for an accident at one of their listings.

If you or a loved one suffered an injury at a property that was booked through CTRIP, please learn about your rights and legal options from one of our attorneys. We will go after all the responsible parties in your accident and fight tirelessly to recover the settlement you deserve.

As for our legal fees, that will never be your responsibility under our Zero fee guarantee. Our fees are paid by the parties you are suing as a part of your settlement award. So we get paid at the same time you do, and if we don’t win you case, you won’t be responsible for any of our expenses. Your finances are never at risk when you choose our law firm, so there’s nothing to lose by speaking with one of our attorneys. Contact our office and schedule a free case review.

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